Qbix Intergrated Services Pvt Ltd offers in-house developed Banking Decision Support Systems to intuitively and efficiently manage all the banking operations. The hands-on experience gained over the years in offering support services to banks, in-depth knowledge about the core processes and the issues/constraints faced with existing softwares has been prudently used by our team of developers as valuable inputs. The result is a Banking Decision Support System for loan underwriting, loan processing and lead generation that is holistic in design, excellent in architecture, simple to use and customizable. Implementing our comprehensive Banking Decision Support System negates the need for call centre outsourcing.
The system can be used to track the loan disbursement process from initial request to final disbursement. Calculations like income – liability ratio to determine the eligibility of the applicant, checking of CIBIL score and verification of submitted documents is enabled by the system which simplifies the decision making process. The additional features are easy tracking option for the customer, sending of automated voice, text messages and outbound calls for lead generation.
Complaint/Grievance Management System
Qbix Intergrated Services Pvt Ltd provides its clients an in-house developed Complaint & Grievance Management System to register complaints, raise tickets and manage escalations. Although functionally a basic ERP the system is designed to be efficient, robust and scalable.
The system can also be integrated with a dialer for outbound and inbound calling processes and messages can also be sent. The system offers various means of communicating with the customers and stakeholders like Online, SMS, Voice, etc. For SME’s and start-ups that cannot afford a fully fledged CRM, our system presents itself as an efficient and cost effective viable option.